WebJun 30, 2024 · Genesys CX Insights Genesys Customer Experience Insights (Genesys CX Insights or sometimes GCXI) provides a presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable historical reports to enable business and contact center managers to make better business decisions for … WebApr 21, 2024 · Genesys CX Insights, through MicroStrategy, provides several tools to help you control access the historical reports. The easiest way to assign privileges to users is by assigning the user to a group that has the desired privilege; the user inherits permissions from the group object.
Documentation:GCXI:User:HRCXIProject:9.0.0 - Genesys
WebApr 13, 2024 · Follow the instructions in Upgrading Genesys CX Insights from 9.0.x to a later 9.0.x release to upgrade Genesys CX Insights before upgrading the PostgreSQL meta and history database. Steps Execute the following command to back up the GCXI meta db: kubectl apply -f /gcxi-backup.yaml WebGenesys Customer Experience Insights (GCXI) is a service available with the Genesys Multicloud CX private edition offering. Reporting and Analytics Aggregates (RAA) is a supporting service for GCXI; this manual describes both RAA and GCXI. GCXI can provide meaningful reports only if both Genesys Info Mart and RAA are deployed and available. shoults \u0026 brooks pllc
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WebJul 7, 2024 · This page lists the historical reports and dashboards, organized by folder, that are included with Genesys Customer Experience Insights ( Genesys CX Insights ). This document is valid only for the 9.0.x releases of Genesys CX Insights, and is intended for on-premise deployments of Genesys CX Insights. Web1 day ago · Every year, Genesys® orchestrates billions of remarkable customer … WebGenesys Customer Experience Insights is part of 9.x starting in 9.0.007.03. Important. This Release Note describes Genesys CX Insights 9.0.029.00, which is released as Genesys CX Insights 100.0.029.0000. Release Date Release Type Restrictions AIX Linux Mac Solaris Windows; 10/07/22 General X shouls you wash your face after a toner